FAQ

Frequently Asked Questions

ORDERS & PAYMENT

Do you accept Cash on Delivery? Yes! We accept Cash on Delivery across all UAE emirates. No card or online payment required.

Can I change or cancel my order? Orders can be changed or cancelled within 24 hours of placing them. Contact us on WhatsApp immediately and we will assist you.

Is it safe to order from HADD? Absolutely. HADD Premium Kitchen is a trusted UAE-based kitchen store. Every order is carefully packed and delivered to your door.

SHIPPING & DELIVERY

Do you deliver across all UAE emirates? Yes! We deliver to all 7 emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.

How long does delivery take? Standard delivery takes 2-4 business days across the UAE.

How much does delivery cost? Delivery charges will be shown at checkout based on your location.

PRODUCTS & QUALITY

Are your products food safe? Yes. All HADD products are made from food-grade, BPA-free materials and meet UAE quality standards.

Do your products come with a warranty? Yes. All products come with a satisfaction guarantee. If you are not happy with your purchase, contact us within 7 days.

Where are your products from? We carefully source our products from trusted manufacturers and quality-test them before listing on our store.

RETURNS & REFUNDS

What is your return policy? We accept returns within 7 days of delivery if the product is unused and in original packaging.

How do I return a product? Simply contact us on WhatsApp at +92 370 9700617 or email us at ayeshaabibi6@gmail.com and we will guide you through the process.

How long do refunds take? Refunds are processed within 3-5 business days after we receive the returned item.

CONTACT

How can I contact HADD?

HADD Premium Kitchen — Sharp Kitchen · Sharp Life 🇦🇪